Michael Down

Global Head of Financial Services · Neo4j
I architect agentic AI systems that hold up in regulated financial services, and I still build.
[email protected] linkedin.com/in/michaelkdown York, England, United Kingdom
About

I architect agentic AI systems for regulated financial services: the layer that sits between AI agents and the systems they act on, and the controls that make their behaviour deterministic enough to run inside a bank. I have built production data platforms at bank scale, led the engineers who build them, and I still design and build myself.

I am currently working with a tier-one US bank to design the scope and architecture of an enterprise agentic knowledge layer, alongside the engineering team now taking it into production: a governed ontology spanning the bank’s processes, domain concepts, data products and physical systems, an MCP tool surface that agents call in order to act, platform-level trust enforcement that filters what any agent may retrieve by confidence and data sensitivity, and an execution-trace loop that turns reviewed runs into reusable paths.

I’ve spent over a decade in and around financial services data: real-time platforms at Barclays acting on billions of events a day, post-trade settlement under CSDR, then solution architecture at Elastic, then building Neo4j’s financial services business into the company’s largest industry vertical. I’ve worked with tier-one banks and insurers including Aviva and Zurich, and I own the vertical end to end: the technical direction alongside the commercial strategy.

Featured
Thought leadership
The Three Pillars for Connected Enterprise Intelligence
A messaging framework I co-authored to give enterprise AI a category narrative, now used across tier-one banking engagements to frame why connected, real-time data is the foundation.
Neo4j · May 2026 · Read paper →
Architecture
Enterprise agentic knowledge layer, tier-one US bank
Governed ontology over process, data products and physical systems, an MCP tool surface agents call to act, and platform-level trust enforcement, now moving into production. Its evaluation framework, benchmarked with a top-three UK bank’s audit team: 98% retrieval accuracy over 250 questions, zero false positives, 60% lower token cost.
Neo4j · solution architecture · 2026
Press
Banks are seeking to use AI as a tool for both protection and competition
Quoted in the FT as an industry voice on AI and financial crime: earned, third-party credibility that puts a point of view into the market through the press, not the pitch deck.
Financial Times · April 2026 · View ↗
Executive forum
NYC FSI GraphTalk: “Trust in AI Banking”
An invite-only executive forum I founded and host for 30 to 40 financial services leaders in Manhattan. I set the agenda, deliver the keynote and chair the panel.
Founder & host · 2nd edition · Manhattan, New York
Experience
Neo4j
5 yrs · United Kingdom
Apr 2025 to Present
1 yr 6 mos
Global Head of Financial Services
Working with a tier-one US bank to design the scope and architecture of an enterprise agentic knowledge layer, now moving into production on a timescale of months, not years: a governed ontology over the bank’s processes, domain concepts, data products and physical systems, exposed to agents through an MCP tool surface.
Designed the platform-level trust model: agents register with a risk profile and trust threshold, and every retrieval is filtered at the platform by confidence and data sensitivity, so the boundary cannot be bypassed by agent code.
Modelled the learning loop: execution traces captured per run, reviewed and promoted into reusable paths, with unmodelled flows executing at low confidence behind human approval.
Defined the evaluation framework the layer is measured on, benchmarked separately with a top-three UK bank’s audit team: across 250 questions it returned 98% retrieval accuracy with zero false positives, at 60% lower token cost and around 30% faster responses.
Build internal tooling for the team: operational automation and internal knowledge graphs behind a data discovery platform.
Own the commercial side alongside the technical for Neo4j’s largest industry vertical: positioning, the category narrative now used across tier-one engagements, the public use-case library, and the product and acquisition strategy. Founded and host GraphTalk, an executive forum for 30 to 40 senior financial services leaders.
Oct 2021 to Apr 2025
3 yrs 7 mos
Head of Financial Services Technology, EMEA
Built and led Neo4j’s financial services practice across EMEA from the ground up, establishing the credibility and positioning the global business now runs on.
Led field engineering for the practice and delivered alongside the consulting team: a small agile team of four engineers deployed into banks, implementing financial crime detection rules hands-on rather than only specifying them. Transaction monitoring the team built runs in production at those banks today.
Created the reusable assets that scaled the vertical: reference architectures, solution patterns and enablement that let the field deliver consistently across the region, covering AML, KYC, transaction monitoring and fraud-ring detection.
Partnered with tier-one banks and insurers including Aviva and Zurich as a trusted advisor, turning regulatory and investigative needs into an architecture the institution could deploy.
Elastic
5 yrs 10 mos · United Kingdom
May 2021 to Oct 2021
Head of Financial Services, EMEA

Led Elastic’s financial services practice across EMEA (real-time search, observability and analytics at scale), building centres of excellence and repeatable plays that scaled adoption among banks. Designed and built the post-trade settlement process a tier-one investment bank put in place to meet CSDR settlement discipline.

Jan 2018 to May 2021
Senior Principal Solutions Architect

Owned complex solution strategy for major financial services and enterprise accounts across EMEA (scalable search, observability and real-time data platforms), building the market credibility that led to running the FSI practice.

Jan 2016 to Jan 2018
Solutions Architect

Delivered Elastic’s real-time search and analytics for enterprise customers, with a growing focus on financial services use cases.

Barclays
9 mos · United Kingdom
May 2015 to Jan 2016
Big Data Designer & Tech Lead
Architected the bank’s real-time security platform, ingesting and acting on several billion events per day across scalable NoSQL and the Hadoop ecosystem.
Designed and built a fraud-detection platform for Barclaycard, tackling application and first-party credit fraud.
Led a team of data scientists within cyber security, applying machine learning to fraud and threat problems at scale.
Burberry
3 yrs 5 mos · United Kingdom
May 2013 to May 2015
Senior Integration / API Engineer

Built Burberry’s first Hadoop data platform for customer insight, and designed the integration architecture behind online order processing and the monogramming programme.

Jan 2012 to May 2013
Integration Engineer

Surfaced real-time data to customer-facing applications through enterprise integration platforms.

Accenture
1 yr 3 mos · United Kingdom
Nov 2010 to Jan 2012
Associate Software Engineer

Early-career software and data engineering across government and global pharmaceutical clients, building data-automation platforms and leading a small distributed team.

Education
University of Durham
MSc, Software Engineering Management
2009 to 2010
University of Wales, Aberystwyth
BSc, Sport Science
2006 to 2009
Expertise
Agentic AI ArchitectureKnowledge Graphs & OntologyMCP & Agent ToolingAI Governance & ExplainabilityFinancial Crime, Risk & RegulationReal-Time Data Platforms